Posts Tagged ‘delivery’

Guest Post: Angry Monkey Butler!


2010
02.17

This review comes courtesy of my intern/Angry Monkey Butler. Observe his rage!

so, when you order a pizza, do you then have “reasonable expectations” as to when said “order” should arrive? hmmmm well in the deep dark case of red brick pizza (tech ridge location) it’s left to the ether. when, maybe … YES… hmm… grrr, NO! do they offer an alternative? no. do they tell you about billing (online) when you have selected your wares? ummm, NO. do they EVER deliver a pizza? well, if that day ever comes i pity the delivery guy. will he scuttle back to base with tales of my blacklisted ass-hole-io-ness?? most certainly. i order a pizza, i get confirmation of said pizza, i wait for pizza, i call the outlet and ??? 2.5 hours later but NO pizza!? also no explanation. no “customer service.” nada. i mean, i could just go to HEB and get that kind of abuse WITH  my purchase. i wonder, what do you offer to the consumer, “red brick oven”??? i can always get a kick in the @#@$@ from the IRS. you lost your only chance. i hate you.

I concur with his findings: Red Brick Pizza SUCKS. Also, their number is apparently listed incorrectly both on the flyer we received AND in the “confirmation email” that told us our pizza was being processed. Who DOES that?!

UPDATE: 22 FEBRUARY 2010

After forwarding a copy of this guest post to Red Brick Pizza via their online contact form, we received a voicemail message (duh, we screen all our calls) from someone claiming to be in charge of this joint, asking us to please return the call so he could apologize personally. We were a bit flabbergasted by this request, seeing as there was no particular incentive to do so (i.e. there were no mentions of a free pizza, in exchange for the one owed us), and thus have chosen not to respond.

As an aside, here are some helpful hints for those making phone apologies to us in the future: be sincere, leave an actual apology in your voicemail (i.e. don’t ask us to make the effort to follow up when you were the one who screwed up!), and make us a deal!

Perhaps there’s a free pizza out there with our names on it, but Angry Monkey Butler and I don’t particularly care, at this point. As my mama used to say: First impressions are often last impressions, Red Brick Pizza. Why don’t you go carve that on your tombstone, cus you’re dead to me!

Austin thin-crust pizza round-up


2009
12.01

As the New Girl in town, I’ve been ordering a lot of pizza. I’m busy setting up a new apartment, trying to find a job, and just can’t be arsed to cook sometimes between the laundry and the blogging and the trying to find a decent damn dollar store where stuff actually costs only one dollar. I’m sure this happens to everyone. (Maybe not the dollar store thing.) Of course, being the New Girl, I also have no idea which places are good for delivery-style pizza. And, man, can this be a problem when it shows up at my door looking all sorry and smushed.

"Home Slice of My Heart" (photo by Flickr user FilmNut)

I’ve tried my share of the U.S. chains over the years, and while I seemed to recall Papa John’s being pretty good back in the days when I lived at my parents’ place and we actually had to pull a Seinfeld-esque scam to get them to deliver to us (the cut-off for delivery to our area was literally the house next door; we would give their address and sit in the driveway with the cash), it seems their wares haven’t withstood the test of time. Either that or I’m getting picky in my old age, but I’d like to think a cardboard-like crust has never qualified as a pizza.

Still, Papa’s got locations everywhere and you can order online, which is something a phone-phobic weirdo like me can appreciate. As some say, bad pizza’s like sex: even when it’s bad, it’s still pretty good.

I don’t typically share that opinion, however—not outside of NYC, anyway—so I’ve been on the hunt for a more satisfying pie. I gave Gatti’s a try, but was similarly disappointed in their thin crust. Their toppings, however, delighted me more than Papa John’s, and you can also order online. (Seems to be a trend here in town, which I applaud. Now if they’d just take Paypal…) Smoked provolone cheese on a pizza? Nice touch, boys. You’ve got goombatz.

After I got a hot tip from my banker, I hit up Austin’s Pizza. Of the thin-crust pizzerias in town, so far I’ve enjoyed Austin’s the most. Now, you can order online here, but it seems my credit card has expired (this after my fuggin’ bank just sent me a replacement card a month ago; nice job, maroons!), so I had to do it the old-fashioned way and call. The gal I spoke to was friendly and polite and gave me the same price they quoted me online, which includes a $2 delivery fee. I’ve noticed most of the joints around here have this fee, which ranges from about two to four bucks a pie, and it makes me wonder: does this mean I should leave out the tip for the delivery guy? Or is this just another way to jack up the price?

Anyway, Austin’s was smooth. You can get a small or a large (10 or 14″), build your own or pick from some of their tried-and-true selections. The Californian with grilled chicken, spinach, Roma tomatoes, red onions, garlic and cheddar cheese was calling my name, but I ultimately opted for a DIY mushroom + “breakfast bacon” (as opposed to “Canadian bacon”—which Canadians actually refer to as “back bacon”) + Jack cheddar cheese/mozzarella concoction that hit the spot. Nice thin crust, not at all cardboard-y (score!), plenty of cheese, salty bacon, and decent mushroom spread. Could’ve used a bit more from the topping distribution (I find Austin pizzerias to be a bit chintzy on the toppings in general), but it was definitely the tastiest thin-crust pie I’ve had thus far.

Oh: I was also terribly tempted to throw in one of their Butter’s Brownies, described as “A locally-made chocolate chip square of heaven, with a portion of the proceeds benefitting the Donna Hicken Foundation for women living with breast cancer, and the Mayo Clinic.” I mean, chocolate heaven AND donating to breast cancer? That’s hot! Alas, I did not give into this temptation, but perhaps next time. I do love me some brownies.

Giordano's: the One True Chicago Deep-Dish pizza!

I should add that I’ve also tried Conan’s Pizza, but I’m waiting on another suggestion from the Foodie Banker to compare and contrast their “Chicago style” with another in town. As a born-’n'-raised Chicagoan (okay, okay: I’m really from the western suburbs, but eff off, willya?), I’ve got hometown pride about the proper way to build an authentic Chicago deep-dish pizza. And obviously, Giordano’s is the One True Chicago Deep-Dish, but since they have yet to set up shop here in Austin, I’m giving the locals a chance to prove themselves.

So, any suggestions for a worthy pie—deep-dish or thin-crust? Knock my socks off!