After we bitched and complained to everyone we got on the phone at Austin Energy, wrote an open letter to the city of Austin, and emailed Austin Energy about the terrible customer service we received from countless reps, the City of Austin has apparently realized that you can’t, in fact, squeeze blood from a turnip. In other words: if you’re behind on your electricity bills, thanks to this summer’s outrageous and relentlessly record-breaking heat, you can now sign up for a 6-month payment plan!
Austin Energy: Not total douchebags
It’s about freaking time. Paying nearly $200 a month just for your current bill (i.e. not factoring in past-due fees), all because you had the audacity to run your air conditioner during the hottest part of the year, is pretty much the opposite of a good time being had by all. My budget certainly wasn’t set up with these kinds of fees in mind, and I bet yours wasn’t either. So this is some very good news indeed, though I suspect many will still find it difficult to meet the payment plan’s fees, since this heat keeps on battering the city with no end in sight.
If you need to set up a 6-month plan, you’ve got until September 28 to do so. According to the Austin Energy’s website, “The offer is available to any customer – regardless of their payment history (customers involved in meter tampering are not eligible).” Sucks to be you, meter tamperers!
For more info on payment assistance when it comes to outrageous energy bills, please see http://www.austinenergy.com/Customer%20Care/Billing/Payment%20Assistance/index.htm or call 512-494-9400. Questions and requests may also be emailed to myaccount@coautilities.com.
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Tags: 6-month payment plans, Austin Energy, Austin Energy = not total douchebags, payment assistance for electrical bills, record heat, you can't squeeze blood from a turnip
